Questions and Answers

If Bozeman Deaconess is non-profit, why is financial stability one of its strategic goals?

Financial stability has the same level of important as our other strategic goals - quality & patient satisfaction, community benefit & collaboration, relationship development, efficiency & accountability, and growth & development. Being a non-profit organization does not mean that we are not interested in realizing a profit. In fact, it is critical that we maintain a level of profitability so that we can continue to offer the services we now provide and remain financially viable so that we can enhance and/or expand those services to better meet community need in support of our mission.

What is the relationship between Bozeman Deaconess Foundation and Bozeman Deaconess Hospital?

Bozeman Deaconess Foundation is a separate, non-profit corporation, governed by an independent board of directors that administers all philanthropic gifts to Bozeman Deaconess Hospital and its programs. The foundation was established in 1998 to generate private financial support for improved community health and quality of life. For more information about the Foundation, you may access their website at www.bozemandeaconessfoundation.org, or call 406-414-1085.

What does the word "Deaconess" signify?

Is Bozeman Deaconess affiliated with any other health system with "Deaconess" in the name?

Deaconesses were women in the late 1800s and early 1900s who dedicated their lives to service under the auspices of various churches. In the case of Bozeman, the deaconesses were affiliated with the Methodist Church. In 1911 Dr. Blair leased his "sanitarium" to the Methodist deaconesses and the name was changed to Bozeman Deaconess Hospital. Deaconesses continued to run the hospital for many years, doing everything from nursing to upkeep to administration. And, no, Bozeman Deaconess is not affiliated with any other hospital or healthcare system. We are an independent, community-based organization.

What do I do if my doctor is unavailable after hours?

When your physician is not available or can’t see you in his/her office, you can utilize the Bozeman Deaconess Emergency Services Department. The Emergency Department is staffed 24 hours per day, seven days per week with physicians and nurses trained to handle all types of emergencies. Designated as a Level II Trauma Center, specialized physicians are also on-call to handle complicated emergency situations when they arise.

If I have a complaint, what do I do?

Bozeman Deaconess takes your suggestions and complaints very seriously. If you have a problem, we want to resolve it as quickly as possible and ensure your satisfaction. In the event you have a complaint with any department or staff member, we want to know about it. Complaints are handled by calling 406-414-5000, and you will be directed to the appropriate hospital manager. You may also submit your comments/suggestions via the Contact Us section on this website. If you don’t get reasonable or timely resolution to your problem, please call administration at 406-414-1040.

How do I contact a patient?

Call the main Hospital number at 406-414-5000. However, due to privacy regulations you must know the patient’s name, and the patient must have agreed in advance to allow forwarding of any calls while they are in the hospital.

I want to send flowers to a patient. How do I do that?

Make sure you include the patient’s name and room number and send it to:
Patient Name and Room Number
c/o Bozeman Deaconess Hospital
915 Highland Blvd.
Bozeman, MT 59715

How do I volunteer at the hospital?

Volunteers are an integral part of our care team. They assist in all areas of the Hospital in administrative and clinical areas, but all volunteers must first be screened, interviewed, and oriented to the Hospital before they begin assignments. To find out about volunteer opportunities, please call the Volunteer Services Manager at 406-414-1693 to request an application.

Is Bozeman Deaconess under the direction of a particular religious affiliation?

Bozeman Deaconess retains some ties to the United Methodist Church, but is not controlled by it and no financial support is received from the United Methodist Church. The governance of the Bozeman Deaconess Health Services corporation is done by a local, independent, community-based board of trustees and some members of the board are local United Methodists. The assets of the corporation are 'held in trust' by the Yellowstone Conference of the United Methodist Church for the purposes of providing health care and related services to the people of Bozeman and Southcentral Montana.

Is Bozeman Deaconess Hospital a non-profit organization?

Yes. Bozeman Deaconess Health Services (BDHS) is a community owned, non-profit organization responsible for the operations of Bozeman Deaconess Hospital, Highland Park Medical Office Complex, Hillcrest Senior Living Retirement Community and Bozeman Deaconess Health Group. We are designated non-profit because we provide health care to the public-which the federal government considers an “essential community service”-and we reinvest all of our net income and resources in the communities we serve, rather than distributing it to individual owners or shareholders.

Our non-profit status provides some benefits, as well as certain challenges and responsibilities. The key benefits are our exemption from most income and sales taxes and some property taxes, and our ability to be a recipient of philanthropic donations and government grants. The primary challenge is maintaining sufficient capital to fund infrastructure and keep pace with technological advancements, without having the ability to raise capital by accepting private investments or selling shares of stock to the public. The primary responsibility is bearing the cost of continually improving the quality of care for all patients-regardless of their ability to pay-in an industry affected by government regulation and fluctuating insurance reimbursement, while maintaining access to care for the elderly, the poor, and the uninsured. The community, therefore, is the primary stakeholder in our business.

Bozeman Deaconess Health Services does participate in some affiliated business ventures that are for-profit, such as Family Doctors’ Urgent Care. However, those business interests support our mission to bring accessible health care and continuous improvement in health to our community.

Does Bozeman Deaconess provide speakers for community or civic events?

Yes. Please call the Health Information Center at 406-414-1644 to discuss possible topics.

Where can I find more information about health issues?

There are many resources for health information. Bozeman Deaconess Hospital provides a free Health Information Center, located in the Atrium in Highland Park 2. It is open to the public from 8 am-4:30 pm Monday-Friday. For more information, please call the Center at 406-414-1644. While we believe that all individuals should be knowledgeable about their health status, Bozeman Deaconess recommends that you follow the advice of your personal physician.

Will bed numbers increase?

Not at this time. There will be a similar number of beds available as we are currently operating. We are exploring adding additional inpatient beds in the future.

Why isn't my baby on the Virtual Nursery?

We respect our patient's wishes and privacy. Not all new parents choose to have their new baby's photo and information listed in our Virtual Nursery. Some parents may wait a few days after the baby has been born to have the newborn's photo taken. Normally, it may take up to 72 hours to have newborn information posted to the Virtual Nursery.

Babies are listed on the Virtual Nursery for 90 days. After that, they are no longer accessible.

I'm interested in selling my product at Bozeman Deaconess. May I do that?

Bozeman Deaconess has a non-solicitation policy which prohibits anyone, including employees, from soliciting, distributing or displaying information not sanctioned by Bozeman Deaconess Hospital or Bozeman Deaconess Foundation

What is housed in the Highland Park 4 building on the hospital campus?

The 5-story building provided needed space for expansion of hospital and medical services. The first floor houses the new state-of-the-art Laboratory and Advanced Medical Imaging; Perioperative Services, Hyperbaric Medicine and Sleep Disorders Center are on the second floor; Physical Rehabilitation, Wound Clinic and Bozeman Deaconess Cardiology Consultants are on the third floor; Bozeman Deaconess Women's Specialists and Synergy Medical Spa are on the fourth floor; and Bozeman Deaconess Internal Medicine Associates, Bozeman Deaconess Pulmonology Diseases and Critical Care, Bozeman Deaconess Infectious Disease/Travel Medicine and the Anti-Coagulation Clinic are on the fifth floor.

How many beds is Bozeman Deaconess Hospital licensed for?

Bozeman Deaconess Hospital is an 86-bed hospital.

How do I get copies of my hospital medical records?

You may obtain instructions for how to obtain copies of your medical records by calling the Bozeman Deaconess Medical Records Department at 406-414-1055. After May 1, 2009, patients will be asked to show photo identification to obtain medical records.

Is Bozeman Deaconess Hospital accredited?

Bozeman Deaconess is accredited by The Joint Commission and has earned the Joint Commission's Gold Seal of Approval. Bozeman Deaconess is certified by the Centers for Medicare and Medicaid Services (CMS) through the State of Montana.

The Bozeman Deaconess Cancer Center is accredited by the American College of Surgeons Commission on Cancer accreditation program; Bozeman Deaconess Mammographic Program by the American College of Radiology; the Diabetes Center Self Management Diabetes Education Program by the American Diabetes Association and National Committee on Quality Assurance (NCQA) recognition; Bozeman Deaconess Cardiac Pulmonary and Adult Health and Wellness Program has twice earned American Association of Cardiovascular and Pulmonary Rehabilitation certification; Bozeman Deaconess Laboratory earned College of American Pathologists accreditation; The Bozeman Deaconess Cardiovascular Training Center is a designated American Heart Association Training Center; Bozeman Deaconess Sleep Disorders Center is accredited by the American Association of Sleep Medicine; and Bozeman Deaconess is certified by the American College of Surgeons as a Level III Trauma Center. Four clinics of Bozeman Deaconess Health Group earned Level III NQCA Physician Practice Connections--Patient-Centered Medical Home recognition; and the MRI and CT programs earned American College of Radiology accreditation.

Are the healthcare professionals employees?

Some are, but most physicians who admit patients to Bozeman Deaconess Hospital are independent practitioners who operate their own individual or group medical practices. [Exception: The hospital affiliated with Bozeman Deaconess Internal Medicine Associates, Bozeman Deaconess Spinelli Internal Medicine, Bridger Internal Medicine, Women's Specialists, Urological Associates, Bozeman Deaconess Pediatrics, Bozeman Deaconess Family Medicine, Bozeman Deaconess Pulmonary Disease/Critical Care, Bozeman Deaconess Neurology, Bozeman Deaconess Nephrology, Bozeman Deaconess Medical Oncology/Hematology, Bozeman Deaconess Rheumatology and Bozeman Deaconess GI Clinic. They are now Bozeman Deaconess Health Group practices of Bozeman Deaconess Health Services. Additionally, Bozeman Deaconess Hospital Medicine Program physicians are employed by the hospital.] In some instances the hospital contracts with certain medical groups to provide the professional component of hospital-based services, such as Radiology, Pathology, Emergency, and Anesthesia services. However, these contracted doctors are not employees of the organization.

Medical Staff at Bozeman Deaconess Hospital [physicians, podiatrists and dental specialists] meet rigorous credentialing requirements that are based on industry standards, as part of the overall approval process.

The Board of Trustees of the hospital approves all Medical Staff appointments. The Medical Staff operates as an integral part of the hospital corporation, and through its organization of clinical sections, committees and officers, are responsible and accountable to the Board for quality of care and the discharge of its clinical duties and responsibilities. The Medical Staff bylaws provide oversight for medical practice and patient care within the hospital.

Non-physician providers/healthcare professionals [physician assistants, nurse practitioners, psychologists, licensed counselors] are employed by/work under supervision of a member of the Bozeman Deaconess Medical Staff.

How do I find a doctor?

Bozeman Deaconess cannot recommend a particular physician, as each individual has unique needs and requirements based on their personal situation. However, all of the doctors, podiatrists and dental specialists who are members of our hospital Medical Staff have been through a rigorous credentialing process acknowledging our quality standards. Browse our online directory and learn a bit about Medical Staff and Healthcare Professionals at Bozeman Deaconess Hospital.

Is the Hospital part of or participating with Montana insurance companies offering healthcare plans?

In Montana, there are three plans being offered with the Affordable Care Act: PacificSource, Blue Cross Blue Shield of Montana and Montana Health Co-Op. No other plans are being offered in the state.

BDHS already is In Network for PacificSource and BCBS of Montana, and while the Montana Health Co-Op contract has not yet been finalized, it is our belief at this time that we will be In Network.

How can I observe/shadow or complete a required course internship with a healthcare provider?

For help with this process, please contact the Education department at 406-414-5018.

How can I get a copy of a birth certificate?

You can contact the Montana Department of Public Health & Human Services at 406-444-2685. Forms are available on line at: http://dphhs.mt.gov/vitalrecords

Does Bozeman Deaconess offer CPR & First aid classes if so, how do I sign up?

Bozeman Deaconess Health Services does offer CPR classes for the community and healthcare professionals. Call 406-414-5018 to request a registration form or from the web site, click on the CPR event you are interested in, then use the “Click here to download form” link. Look for the 2013 Education Registration Form.

How can organizations request financial and in-kind support for fundraising events?

As a community partner, Bozeman Deaconess sponsors and partners with many entities throughout the community. All requests with appropriate supporting information for financial and in-kind contributions from the organization should be submitted to Bozeman Deaconess' Marketing Communications department at least three months before the contribution is required. Requesting organizations will be required to fill out a Community Event/Project Sponsorship Request Form to facilitate the process.

Please click here for more information!