Online Bill Pay
At this time the online bill pay system is not available for dates of service
after 12/05/2015. We apologize for this inconvenience and are working
diligently to get this resolved. Please call our Customer Service Department
at 406- 414-1720 to make a payment for dates of service after 12/05/2015.
As a nonprofit healthcare organization, Bozeman Health is committed to
providing compassionate, high quality, medically necessary healthcare
to all patients regardless of their ability to pay. We understand that
health issues are stressful and the associated financial burden can add
to that stress.
Your insurance policy is a contract between you and your insurance company.
But health insurance plans can be confusing. If you are unsure of your
coverage for a particular medical procedure or test, call the customer
service telephone number on your insurance card before scheduling it.
Bozeman Health will submit a claim to your insurance company for services
we provide. By working together, we can minimize misunderstandings, payment
delays and billing costs. Please note, you are responsible for any charges
not covered by your benefit plan.
Depending on your insurance plan, you may be required to get approval before
receiving hospital services (pre-certification). Obtaining this approval
does not guarantee your plan will pay the entire cost for that covered
service. You may be responsible for paying deductibles, copays and coinsurance.
Additionally, if Bozeman Health does not contract with your insurance provider,
you may still receive services here. However, because your insurance company
will consider our services out-of-network, you most likely will be responsible
for paying more out-of-pocket costs.
A GUIDE TO YOUR HOSPITAL BILL
Bozeman Health typically requests patients to pay their anticipated expenses
including deductibles, copays and coinsurance, prior to delivery of services.
Because treatment plans can change during the course of your care, determining
exact costs at any given time may be difficult. As a result, your account
may accrue more charges after treatment is complete.
If you have health insurance, Bozeman Health will bill your insurance carrier
(followed by your secondary insurer, if applicable) shortly after healthcare
services have been rendered. You will receive monthly statements showing
how much we expect you and your insurance to pay.
After your insurance has paid its share of the bill, you may receive a
letter from Bozeman Health offering a 5% discount if the balance is paid
in full within 15 days. This benefit does not apply to all services offered
by Bozeman Health.
If you do not have insurance, a bill will be sent to you shortly after
services are rendered or you are discharged from the hospital. If wish
to make payment arrangements, please contact our Customer Service Department
at the phone number on your bill. If you are unable to pay your bill,
you may be eligible for financial assistance.
FINANCIAL ASSISTANCE PROGRAM
Bozeman Health is committed to providing emergency and medically necessary
care to patients who are uninsured or have limited insurance. You may
qualify for financial assistance if you are unable to pay your bill or
if paying it would result in financial hardship.
Bozeman Health’s Medical Advocacy Services in Healthcare (MASH) program
employs a patient-care advocate to assist uninsured patients whose medical
bills exceed a certain amount. The MASH advocate may contact you if your
hospital visit qualifies for assistance. Our goal is to match qualified
patients with funding sources such as Medicaid, Social Security or other programs.
Our financial assistance program can help patients who:
• Have incomes at or below the Federal Poverty Level
• Are uninsured with incomes under 250% of Federal Poverty Guidelines
• Are insured and have family incomes above 250% of Federal Poverty
Guidelines AND who meet other criteria.
To apply for financial assistance, patients must complete a
Financial Assistance Application. Application forms and printed versions of our financial assistance policies
(in English, Spanish or a plain-language summary) can be accessed from
the links below. They are also available at Bozeman Health’s Emergency
Department, Patient Registration areas or at Patient Financial Services
Customer Service Department, 1600 Ellis St. (in the Legacy Building across
Highland Boulevard from the hospital). Or call (406) 414-1015 to have
these documents mailed to you.
Completed Financial Assistance Applications can be mailed or delivered to:
Attn: Patient Financial Services Customer Service
1600 Ellis Street
Bozeman, MT 59715
For more information or assistance completing the Financial Assistance
Application, contact the Bozeman Health credit supervisor at (406) 414-1015.
PAY BILLS ONLINE
We offer convenient online access to view and
pay your bill.
The online billing system allows you to:
• Combine multiple accounts and guarantor numbers under a single username
• Easily track payments and statements any time of day
• Pay multiple accounts in one transaction
• Email a patient account representative through our secure website.