Bozeman Deaconess
Bozeman Deaconess
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Patient Rights and Responsibilities

AS A PATIENT AT BOZEMAN DEACONESS HOSPITAL YOU HAVE IMPORTANT RIGHTS THAT ENSURE YOU RECEIVE THE HIGHEST QUALITY OF HEALTHCARE. ALL OF YOUR RIGHTS ALSO APPLY TO ANY PERSON THAT HAS LEGAL RESPONSIBILITY TO MAKE DECISIONS REGARDING YOUR MEDICAL CARE. EVERY EMPLOYEE IS COMMITTED TO CARING FOR YOU ACCORDING TO THESE STANDARDS.

You have the responsibility to:

Provide accurate and complete information regarding present complaints, past illnesses, hospitalizations, medication and other matters relating to your medical needs.
Cooperate with the treatment plan recommended by your physician, including instruction by nurses and allied health personnel as they facilitate the plan of care.
Report any unexpected changes in your condition or any difficulties or concerns you have as soon as possible.
Understand your illness and treatment; if not, request that additional explanation be provided.
Accept full responsibility when refusing treatment or not following the physician's instruction.
Make any concerns, complaints, or grievances known to your care provider in order that they may be resolved in a timely manner by either the immediate healthcare provider or by hospital administration.
Show respect for other patients by following hospital rules to assist in the control of noise, smoking and visitation.
Follow hospital rules and regulations affecting patient care and conduct.
Be considerate of the property of other persons and the hospital.
Treat your physician and hospital staff in the same courteous manner that you expect your healthcare team to treat you.
Notify appropriate personnel if a language barrier exists or any assistive devices are required so that these services can be secured.
Provide the hospital with a copy of your advanced directives.
Ensure that financial obligations for healthcare are fulfilled as promptly as possible.
If you have concerns regarding safety and quality of care, please speak to your nurse or physician or ask for a patient feedback form. You may also ask to speak to the department manager or designee. Should you find that any concern or complaint goes unresolved you may contact the Bozeman Deaconess Hospital Quality Manager and/or the State Department of Health Services with your complaint and/or a grievance. You will be provided with the steps of the investigation, results and date of completion.

Bozeman Deaconess Hospital Quality Department

915 Highland Boulevard
Bozeman, MT 59715
406-585-5000

Department of Public Health and Human Services | Quality Assurance Division

2401 Colonial Drive 2nd Floor
P.O. Box 202953
Helena, MT 59602-2953
406-444-2099

Montana Pacific Quality Health Foundation

3404 Cooney Drive
Helena, MT 59602
800-497-8232

Office of Quality Monitoring The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610 | Fax: 630-792-5636
e-mail: complaint@jcaho.org

You have the right to:

Considerate and respectful care and to be made comfortable. Have your cultural, psychosocial, spiritual and personal values, preferences and beliefs respected.
Have a family member (or other representative of your choosing) and your own physician notified of your admission to the hospital in a timely manner.
Know the names of the physicians, nurses and other healthcare professionals who are involved with your care and the role they play in your care.
Receive information regarding your health status, diagnosis, prognosis and course of treatment in terms that you can understand. You have the right to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and foregoing or withdrawing life- sustaining treatment.
Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent. Except in an emergency this information shall include a description of the procedure or treatment, the medically significant risks involved, alternative options for treatment and non-treatment and the risks and benefits of all options and the name of the provider that will carry out the procedure or treatment.
Request or refuse treatment, to the extent permitted by law. However you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against medical advice to the extent permitted by law.
You have the right to be informed of the medical consequences of any of these actions.
Be advised if the hospital/physician proposes to engage in or perform human experimentation/research affecting your care or treatment. You have the right to refuse or participate in such research projects.
Reasonable responses to any reasonable requests made for service.
Appropriate assessment and management of pain.
Formulate an advance directive. This includes designating a person to make decisions for you in the event you become incapable of understanding a proposed treatment or are unable to communicate your wishes regarding care. Hospital staff and practitioners shall comply with these directives. All patient rights apply to the person who has legal responsibility to make decisions regarding your medical care on your behalf.
Respect for personal privacy. Case discussion, consultation, examination and treatment are confidential and shall be conducted discreetly. You have the right to be told the name and reason for the presence of any individual involved in your care. You have the right to have visitors leave prior to an examination and/or when treatment issues are being discussed. Privacy barriers will be used in all semi-private areas.
Confidential treatment of all communications and records pertaining to your care and stay in the hospital. Basic information that is included in our facility directory, such as your location within the hospital and your general condition may be released unless specifically prohibited in writing by you. Written permission shall be obtained before medical records are made available to anyone not directly concerned with your care, except as otherwise required or permitted by law.
Access information contained in our records within a reasonable time frame, except when not permitted by law.
Receive care in a safe environment, free from sexual, emotional, verbal or physical abuse or harassment.
Be free from restraints of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
Continuity of care and to be provided with information regarding the plan of care and any continued healthcare requirements following your discharge and the identity of the persons providing this care.
Know any hospital rules or policies that apply to your conduct while a patient.
Designate visitors of your choosing in accordance with the hospital visitation policy.
Examine and receive explanation of your hospital bill regardless of source of payment. You have the right to be informed of any business relationships between the hospital and any healthcare providers, institutions or businesses that may influence your treatment and care.
Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment for care.
Be satisfied with the medical care you receive. You have the right to file a grievance and/or file a complaint with the State Department of Health Services and/or the hospital and be informed of the action taken.
To be an active participant in your own medical care as long as your actions do not infringe upon the rights of other patients or upon the rights and responsibilities of the hospital.
Bozeman Deaconess
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